Process Quality

We follow stringent quality checks and balances to make sure that the end-product or solution is free from errors and bugs.

For every development or configuration item, whether it’s a new custom application or a new report or for that matter anything with a clear and achievable functionality, we follow a model, called ETVX (entry-task-validate-exit) for quality assurance. This makes sure the following:.

• Fitness for Purpose
• Right Output, right time, right place
• Customer satisfaction

ETVX

There are four places where the quality is specified and checked:

• Entry criteria define what inputs are required and what quality these must be to achieve the exit criteria. Entry criteria should be communicated to supplier processes, to become their exit criteria. If supplier processes are sufficiently well controlled, then there is no need to check inputs.
• Task definitions specify the actions within the process.
• Validation definitions identify test points within the process and define the tests and criteria for checking at these points. This enables problems to be caught close to their cause, reducing rework and scrap costs, and enabling problem causes to be addressed.
• Exit criteria define what outputs are required and what quality these must be to meet the needs of customer processes. Exit criteria may be derived from the entry criteria of customer processes.